Shipping policy

At House of Saaj, each work is selected, packed, and dispatched with care. Many of the pieces we carry are handmade, limited in quantity, or one of a kind, and we take the preparation of every order seriously so that it reaches you safely and thoughtfully.

Order processing

Orders are processed and packed with care. Processing times may vary depending on the nature of the piece, the size of the order, and current order volume. The usual dispatch time is 1-3 days.

If there is any unusual delay in dispatching your order, we will contact you by email.

Packaging

We take special care in packaging fragile, painted, textured, vintage, and dimensional works. Protective materials and secure packing methods are used as needed based on the material, surface, and structure of each piece.

Shipping confirmation and tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow time for tracking updates to appear after the package has been scanned by the carrier.

Delivery timelines

Shipping and delivery timelines may vary depending on destination, carrier handling times, weather conditions, service interruptions, and other transit-related circumstances beyond our control.

Any delivery dates provided are estimates only and are not guaranteed.

Shipping address

Please make sure your shipping address is entered correctly at checkout. House of Saaj is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at the time of order.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at info@houseofsaajboston.com. We will do our best to assist before the order is dispatched, but changes cannot be guaranteed once fulfillment is underway.

Carrier delays

Once an order has shipped, House of Saaj is not responsible for delays caused by the carrier, weather, routing issues, or other transit-related circumstances beyond our control.

If your shipment appears unusually delayed, you are welcome to contact us and we will do our best to help review the tracking status.

Damaged in transit

If your order arrives damaged during shipping, please contact us within 24–48 hours of delivery.

To review a damage claim, we require:

  • a video of the package being opened
  • clear photographs of the outer packaging
  • clear photographs of the damaged item
  • clear photographs of the broken or affected areas

Requests sent after 48 hours, or without the required documentation, may not be eligible for review.

Please email info@houseofsaajboston.com with your order number and the required documentation.

Lost or marked-delivered packages

If a package is marked as delivered but cannot be located, please first check around the delivery area, with household members, neighbors, or your building office if applicable.

House of Saaj is not responsible for packages once marked delivered by the carrier. However, if you contact us, we will do our best to guide you on the next steps and help you review the tracking information where possible.

Contact

For shipping questions or shipping damage claims, please contact:

House of Saaj
Email: info@houseofsaajboston.com

Thank you for receiving these works with the same care with which they are packed and sent.