FAQs | House of Saaj – Handmade Indian Heirloom Crafts
FAQs – House of Saaj : A home for heritage, An heirloom in the making.
🛍️ Ordering & Products
Q: Are your products handmade?
Yes. Every piece at House of Saaj is handcrafted by Indian artisans using traditional techniques passed down through generations. Nothing is machine-made or mass-produced. The only machine ever used is a sewing machine
Q: What makes your art “heirloom” quality?
We work with master artisans and families who’ve preserved centuries-old artforms. Each piece is rooted in legacy, made with intention, and built to last—not just in material, but in meaning. That is why we are the Ritual (slow and intentional) brand.
Q: Do you offer limited editions?
Yes. Many of our pieces are created in small batches or one-of-a-kind. We believe rarity adds to the emotional and collectible value of each item.
Q: Will I get exactly what I see in the photo?
Because each item is handmade, slight variations in color, brushwork, or weave are natural. These are not flaws—they’re marks of authenticity.
Q: Do lifestyle photos show the exact product color and size?
Our lifestyle photos are styled to help you envision the product. Colors and scale may appear slightly different in real life. Please refer to close-up photos and listed dimensions for accuracy.
🌍 Shipping & Delivery
Q: Where do you ship?
We currently ship across the U.S. For international orders, please contact us directly at info@houseofsaajboston.com
Q: How long will my order take to arrive?
In-stock items typically ship within 5–7 business days. Made-to-order or limited-edition pieces may take 6-8 weeks. We’ll notify you if an item needs extra time.
Q: Do you offer expedited shipping?
We do! You’ll see expedited options at checkout. If you need something urgently, email us and we’ll do our best to help.
💳 Payments & Returns
Q: What forms of payment do you accept?
We accept major credit cards, Apple Pay, and Shop Pay. All payments are secure and encrypted.
Q: Do you offer returns?
Due to the delicate, handmade nature of our collections, all sales are final. However, if your item arrives damaged, please reach out within 3 days with photos—we’ll make it right. In some cases we can offer store credit, enabling you to look for an easy replacement.
Q: Can I cancel or change my order?
If your order hasn’t shipped yet, email us as soon as possible and we’ll do our best to accommodate your request.
🎁 Gifting & Custom Orders
Q: Can I send something as a gift?
Yes! You can add a personal note at checkout, and we’ll include a handwritten message with your order. We also remove pricing on gift shipments.
Q: Do you offer gift packaging?
Every order is carefully wrapped in heritage-style packaging, but we offer premium gifting options upon request.
Q: Do you accept custom or bulk orders?
Yes, for weddings, collector gifts, or interior projects, we offer custom curation. Please email info@houseofsaajboston.com to discuss your vision.
🖼️ Heritage & Craftsmanship
Q: Where do your pieces come from?
We source directly from artisan communities across India—from Mithila painters in Bihar to weavers in Karnataka and Kutch embroiderers. Every region tells a story.
Q: How do I care for my artwork or textile?
Each product page includes specific care instructions. In general:
• Keep textiles away from moisture and direct sunlight.
• Frame paper art behind UV glass.
• Dust gently using a soft brush.
Q: How do I learn more about the art forms you carry?
Our journal and product pages include the history, symbolism, and stories behind each tradition. We also have a QR code behind each piece that takes you to our blog about the particular art or craft form.
📬 Still have questions?
Email us at info@houseofsaajboston.com or DM us on Instagram [@houseofsaaj].
We love connecting with collectors who care.